Privacy policy
How Arborcare Tree Maintenance collects, uses and protects your personal information.
Last updated: 8 October 2026
Arborcare Tree Maintenance Pty Ltd (“Arborcare”, “we”, “us”) respects your privacy. This policy explains what personal information we collect, how we use it and how you can contact us about it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
What we collect
We only collect information we need to respond to you and do the job. This may include:
- your name, phone number and email address
- your suburb or property address
- details about the trees or work you need, including any photos you send us
- records of quotes, bookings, invoices and our communication with you
How we collect it
We collect information when you fill in a form on this website, call or email us, message us on social media, or when we meet you onsite. Our website may also collect general, non-identifying data such as pages visited and browser type through cookies and analytics tools.
How we use it
- to respond to your enquiry and prepare a quote
- to schedule and carry out work
- to send invoices and manage payments
- to meet our legal, insurance and safety obligations
- to improve our website and services
We do not sell your personal information. We will not send you marketing messages unless you have agreed to receive them, and you can opt out at any time.
Who we share it with
We only share information where needed to provide our services, for example with service providers who host our website, email and accounting systems, or where the law requires it. We ask these providers to keep your information secure.
Storage and security
We take reasonable steps to protect your information from misuse, loss and unauthorised access. Some of our service providers may store data outside Australia. We keep information only for as long as we need it for the purposes above or as required by law.
Cookies and analytics
This website may use cookies and analytics tools to understand how visitors use the site. You can turn off cookies in your browser settings, although some parts of the site may not work as intended.
Accessing or correcting your information
You can ask to see or correct the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Arborcare Tree Maintenance Pty Ltd
Dapto NSW
Phone: 1300 673 407
Email: arborist@arborcaretreemaintenance.com.au